Home care:
The freedom to live your life your way
Home care lets you live your life on your own terms, safe in the knowledge that we will always be there to support and care for you – whatever your needs. Our home care solutions are perfect for anyone who, because of old age or disability, just needs a little help and support on a day-to-day basis.
We are dedicated to providing the best domiciliary care for:
Older people
Adults with a physical disability
Adults with sensory impairment
Adults with dementia
Care that is tailored to your every need
Here at CareService24, we are passionate about helping people live their own lives independently and on their own terms. Our home care provides you with flexible and reliable support whenever you need it. Our caring Heroes can help you with personal care, getting up and dressed in the morning, with mobilising around the home and getting ready for bed at night. They will assist you with meal preparation and with your medication. They will also shop, collect prescriptions, and perform light housekeeping duties, as well as support you with your social activities, both in and out of the home – nothing is too much trouble. We will do everything we can to help you to continue to live the life you love.
We specialise in providing all levels of care and support people may need in their homes. Together, we’ll get to know you and the care and assistance you need so that we can put a package of support that will enable you to continue to live in the home that you love. Rest assured, we very much welcome the involvement of your friends, family members, or other advocates who you may want to be a part of this process.
About our home care Heroes
Our home care Heroes will do whatever it takes to enable you to continue to live your life in the comfort and security of the home you love for as long as possible. Our incredible carers are carefully chosen and trained by us (in 25 different subjects) to ensure that they provide the very best possible physical and emotional support to our clients by assisting with a whole host of domestic, care and medical needs.
Whilst our home care Heroes can always be relied upon to deliver the very best care every day, they will also do everything you need – whether it is helping with chores, personal care, medication management or just being a friendly face to talk to – so that you can continue to live your life independently.
FAQ
Please see below a few questions that we are often asked about our Home Care service.
01. Is CareService24 registered with Care Quality Commission?
Yes, and we are very proud that we have been rated GOOD for all five key lines of enquiry (KLOE’s) which are Safe, Caring, Effective, Responsive and Well led.
02. What area do you cover
We currently cover New Milton, Highcliffe, Christchurch, Bournemouth, Fordingbridge, Ringwood, Verwood, Ferndown, Wimborne, Corfe Mullen, Upton, Lytchett Matravers, Wareham and looking at other surrounding areas in Purbeck and Hampshire. You can always contact us to check our availability in your area.
03. What types of home care services can you offer?
If you choose our home care service we will offer to support you with your personal care such as bathing, showering, dressing and medication. Our carers are always willing to help you with your housework around the house. They can also take you to any appointments that you have, assist with some shopping, make meals for you, and assist you in looking after your pets. We can offer you 1-hour, 45 min. and 30 min. visits as well as waking and sleeping nights. Please feel free to contact us and ask how we could assist you.
04. What can't your carers help me with?
Even though our carers would love to help you with everything that you need them to support you with, we do have health and safety to consider and therefore there will be tasks that they will not be able to do. Examples will include: Toe/fingernail cutting, ear syringing, any invasive procedures, any heavy lifting or climbing on ladders, any withdrawals of money from bank accounts or cash points and no signing or witnessing of wills. This is just a few examples, but we will provide you with a full list during the assessment process.
05. How do you select your staff?
We aim to employ people who think alike and who understand and reflect our company values in their behaviours. Our candidates journey begins with 2 interviews, one of which is a face to face meeting. When they pass this part of the vetting process, we move on to the relevant employment checks including: enhanced DBS, full employment history and at least 2 satisfactory reference checks. Only when we are satisfied with all these checks, we are happy to offer a candidate a position at CS24. We then carefully assess where we can place them doing our best to find a match suitable to you and your needs, but also suitable to where the support worker lives.
06. Does the agency have a staff training programme and are they trained and able to accommodate my specific needs?
Yes. All staff are subject to a specific training programme during their probationary period and after, so they are all trained the same. Both in house and external training is supplied as well as additional bespoke training as required to specific client needs (for example PEG feeding). Overall, our staff complete 25 different subjects including Moving and Handling. Medication, Dementia Care, First Aid, End of Life, pressure Care, Stroke and Epilepsy Training. We will always do our best to match the specific needs of our clients with the skills and training of our carers.
